What To Expect When Expecting Us

What To Expect When Expecting Us

We have compiled a list of common questions we are asked prior to the arrival to customer’s home.  In this blog you will find the answers to those commonly asked questions. 
What To Expect When Expecting Us
  • What time will Emergency Plumbing, Heating & Air arrive at my home?

    Our Technician will give you a call when they are on the way.

  • Can I leave my home & go to work on errands?

    Yes, let Emergency Plumbing, Heating & Air representative know that you are leaving and how to reach you if necessary. If you plan to leave prior to our arrival, leave explicit instructions with our sales representative as to how we may enter your home (i.e., where is the key, what is the gate code, etc.). Emergency Plumbing, Heating & Air will not do any work in a home where there is an unaccompanied minor.

  • Should I cover my carpets?

    No, Emergency Plumbing, Heating & Air will enter your home wearing shoe covers while placing drop cloths from the entry door to all areas that we intend to walk.

  • Will my house be dirty after the work is complete? 

    No, after installation, Emergency Plumbing, Heating & Air will vacuum the areas we’ve worked. You might notice some residual dust around the house for a couple of days.

  • Is the project loud?

    Not often, at times we will be using power tools, hammers, drills, and saws. Most of the time the sound is Emergency Plumbing, Heating & Air installers communicating with each other.

  • Can I use my water while the work is being done?

    Usually no but talk to Emergency Plumbing, Heating & Air plumber on-site to be sure.

  • Do I need to remove landscaping before the work is complete?

    If you have important landscaping, you may consider removing it, or having a professional remove important plants. Our excavation crew will try to be careful, but they are not professional landscapers and can’t be responsible for the condition of the landscaping after the project is complete.

  • To whom may I pay the balance of my project?

    Emergency Plumbing, Heating & Air representative will have invoices and can collect the balance due. If you have financed this project, you and Emergency Plumbing, Heating & Air representative should have already completed the necessary paperwork prior to the start of this job.

  • Will someone inspect the installation?

     Emergency Plumbing, Heating & Air plumber on your project is licensed with the state. The plumber will inspect the work & ensure that it is up to code. The plumber will also meet with the city inspector to verify that the work is done properly. If there are unforeseen code violations, corrections will be made until the work passes inspection.

  • When permits are required, what will my involvement be during this process?

    Emergency Plumbing, Heating & Air representative will call to schedule an appointment time. This usually requires you to meet the City Inspector and to make your home available for the inspector. We will try to make this as convenient as possible.

Please visit our website at www.emergencyplumbingservice.com for a complete list of our services. 

 ©2020Service Roundtable ®

Read our Reviews